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Privacy Policy for GEPCO Check Bill
This Privacy Policy explains how GEPCO Check Bill handles information when you visit this website, read our guides, or contact us about a correction. GEPCO Check Bill is an independent information website. It is not GEPCO, a government department, or a utility payment service. Please read this policy together with our Disclaimer.
Information you provide
You can browse most pages without creating an account or sharing personal information. If you contact us, report a broken link, or request a correction, you may choose to provide your name, email address, page URL, and the details needed to understand your message. Please do not send your CNIC, password, bank details, one-time code, card number, or a complete electricity bill. We only use the information you voluntarily include to respond, investigate a correction, or protect the website.
Information collected automatically
Like most websites, our hosting and security systems may record limited technical information such as an IP address, browser type, device type, pages requested, approximate time of access, and referring page. This information helps us prevent abuse, troubleshoot errors, measure general traffic, and keep the site available. We do not use this technical information to access your GEPCO account or view private billing records.
Cookies and similar technologies
WordPress, the hosting environment, performance tools, security tools, analytics services, or embedded content may use cookies or similar technologies. Some cookies are necessary for basic site functions, while others may help us understand aggregate usage or improve speed and security. Your browser can block or delete cookies, although some features may not work as expected. Cookie settings vary by browser and device.
How we use information
- To operate, secure, maintain, and improve the website.
- To respond to messages and review reported corrections.
- To understand broad, non-personal traffic patterns and content performance.
- To detect spam, fraud, malicious activity, or technical problems.
- To comply with a lawful request or protect our rights, users, and service.
We do not sell personal information. We do not ask for payment credentials and we do not process GEPCO bill payments. We do not use information submitted in a public comment to verify or change a customer account.
Third-party services and links
Pages may link to official GEPCO or NEPRA websites, payment providers, maps, social networks, or other external services. When you follow a link, that service may collect information under its own privacy policy and terms. We do not control the privacy practices, availability, or security of third-party websites. Check the address carefully before entering sensitive information.
Data sharing and retention
Information may be accessible to trusted hosting, security, maintenance, analytics, or email providers when they need it to operate the website or respond to a request. We expect service providers to handle information responsibly and only for the permitted purpose. We keep messages and technical records only for as long as reasonably necessary for support, security, legal, or operational needs, after which they may be deleted or anonymised.
Security
We use reasonable administrative and technical measures to protect the information we control. No internet transmission or storage system is guaranteed to be completely secure. Avoid sending confidential account details by email, comment, or contact form. If you believe you have shared sensitive information, contact the relevant bank, payment provider, GEPCO office, or official authority immediately.
Your choices and rights
You may choose not to provide optional information, disable cookies in your browser, or ask us what information from a direct message we still hold. You may also request correction or deletion of a message where applicable. We may need to retain limited records for security, fraud prevention, legal compliance, or to document a correction. Requests can be sent through our Contact and Official Help page; do not include sensitive bill or identity information.
Children’s privacy
This website is intended for general audiences and is not designed to knowingly collect information from children. Parents or guardians who believe a child has sent personal information may contact us so we can review and remove it where appropriate.
Policy updates
We may update this Privacy Policy when the website, technology, or legal requirements change. The revised version will be published on this page with an updated date where practical. Your continued use of the website after an update means you have read the revised policy.
Contact
For privacy questions, correction requests, or concerns about information submitted to this site, use the contact route above and mention the page URL. For account, payment, meter, or complaint matters, contact GEPCO or the relevant official authority directly.